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Payments

We accept card payments via Worldpay, or you can use Paypal if you prefer.
 

Visa Mstercard Maestro JCB Paypal

 

Felt for schools

If you're considering felt making with your students give us a call and  we can post your fibres before invoicing you. All we require is an order number and an email for billing.

 

Newsletter

 

Ordering and delivery

Discounts (excl. postage costs)

All products excluding Ashford products, washboards, sculpting knives and gift vouchers are eligible for discounts as follows:

Orders over £100 - 5% discount
Orders over £250 - 10% discount
Orders over £400 - 15% discount
Orders over £500 - 20% discount

Orders

We're happy to take orders online, by post, email (enquiries@adelaidewalker.co.uk)  or by phone on 01943 830600 Monday to Friday. If we’re not available or it’s a weekend please leave a message and we’ll get back to you as quickly as possible. Don’t forget to include your phone number!

Delivery

UK - Orders under 1.8kg will usually be sent by first class post, and if received before 11am Monday, or 11:30am Tuesday to Friday, will be sent the same day. Later orders will be sent on the next working day. Heavier orders may be sent by courier, and may take up to 4 working days to arrive, although many arrive more quickly. If your order is very urgent, please give us a call; we can arrange next day delivery on request .

No responsibility is accepted for delay or non-delivery caused by fire, strikes, lockouts, accidents, war, force-majeur, government control or requisition, or any other circumstances beyond our control.

Please note: We are unable to send to PO Box numbers.

New postage rates from 28 December 2020

UK, Channel Islands, Isle of Man

Weight UK Channel Islands, Isle of Man
Large Letters to 200g* £2.30 £2.30
Large Letters to 500g* £2.75 £2.75
Large Letters to 700g* £3.60 £3.60
Up to 900g £4.30 £4.30
Up to 1.8kg £6.10 £6.10
Up to 1.9kg £9.50 £9.30
Up to 2kg £10.60
Up to 3kg £10.60
Up to 5kg Please contact us
Up to 10kg £13.00 Please contact us
Up to 14kg £15.50 Please contact us
Up to 21kg £25.00 Please contact us
Up to 28kg £35.00 Please contact us
Up to 42kg £50.00 Please contact us

*Smaller items and some (but not all) books can be sent as Large Letters rather than Parcels - our system will calculate the cost automatically.
Orders over £300 receive free postage (conditions may apply)

 

International Destinations

With effect from 27 November 2020 all international orders with the exception of Ireland will be sent by Tracked/Signed Airmail to avoid the loss of parcels during this busy and difficult time. We will review this in February 2021. The price will be calculated automatically at checkout.

If a delivery cost is not automatically calculated, you will have the option to 'Request A Delivery Cost'. Or you can contact us before placing an order and we will supply a quote for delivery.

 

Duties and taxes

The recipient is responsible for any import duties or taxes applicable on the goods ordered. This will vary from country to country and should be checked before placing your order.