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Payments

We accept card payments via Worldpay, or you can use Paypal if you prefer.
 

Visa Mstercard Maestro JCB Paypal

 

Felt for schools

If you're considering felt making with your students give us a call and  we can post your fibres before invoicing you. All we require is an order number and an email for billing.

 

Newsletter

 

Privacy, T's & C's

PRIVACY

We only collect personal information about you where it is completely necessary or you have consented and we only collect information that we need. You have a right to contact us if you believe your personal information is incorrect, or if you believe we are no longer entitled to use your personal data. If you have any questions about what we hold or how we use it please contact us at data@adelaidewalker.co.uk.

Newsletter

We will not send you newsletters unless you give us permission to do so. You do not need to have an account with us to receive our free newsletter, just an email address. We do not share your email with anyone and we will not sell the list to a third party. To stop receiving the newsletter contact us at data@adelaidewalker.co.uk. We will send an acknowledgement after which you'll receive no further communications from us. You can of course sign up again should you change your mind.

Account

The only information we hold on your account is

Name
Address
Contact Number
Delivery address if different
Any special Instructions
Email address
Order details
IP address from which you placed any orders
Newsletter preference

If requested, we can completely delete your account from our records. Contact us at data@adelaidewalker.co.uk.  We do not hold card details and we will not share your information or sell it to a third party.  We use PayPal or Worldpay to process transactions for us and those transactions are subject to the PayPal or Worldpay privacy policies.

Cancellations

Any item or order may be cancelled prior to packing, please contact us by phone or email to cancel an item or order.

Returns Policy

We hope you'll never need to return an item but if for any reason you are unhappy please contact us by phone or email straight away and we'll do our best to sort any problems.

If you've bought your items: online, by phone, fax or mail you have the right to a cooling off period which lasts for 14 days after receipt of the goods. You must notify us of your change of mind in writing and items must be returned in original packaging and in a resaleable condition. We will refund your payment within 14 days. Return postage costs are the responsibility of the customer.

Any items bought in at customer request are not eligible for refund.

Complaints and returns should be addressed to:

Adelaide Walker LLP
Unit 22 TownHead Mills
Main Street
Addingham
ILKLEY
West Yorkshire
LS29 0PD

Orders for non EC countries

Before placing an order please check whether local taxes or import duties apply, as this is the responsibility of the customer.

Damaged/Missing Goods

Please allow plenty of time before contacting us about a missing order as it may still be in transit. Royal mail do not allow claims for missing post until 15 working days have elapsed. If after this time you still have not received your goods we will send a replacement package and make a claim for lost post. Should the parcel be subsequently delivered please notify us immediately.  Please note we do not take responsibility for lost items in the post.

Do not accept any package if it appears damaged in any way, and please notify us within 7 days of delivery if you have refused the package, or if items are missing from the package.

Delivery Requests

We use a variety of delivery methods including mail and couriers. If you have any special requests for delivery (e.g. leave with neighbour) then please add them in the order comments field and we will add a note to your parcel. If this note is not acted upon by the delivery agent we are not responsible.  If the request in our opinion creates a risk of loss or damage to the parcel we will not add it.

Prices

We price check our products regularly to ensure we are competitively priced . All prices shown are inclusive of VAT at 20% and are subject to change without prior notice. Prices are in pounds sterling and any currency conversion will be carried out by your card provider. All payments must be made in pounds sterling.

Discounts

We do offer discounts based on total order cost excluding pricing for the majority of our products. Any products excluded from discounts contain a note to that effect in the product description. Discounts can be removed or varied from time to time without notice.

Colour Disclaimer

We try very hard to ensure that colour reproductions are accurate throughout the site. However, due to the varying nature of individual computer screens (not to mention eyesight!) we cannot be held responsible if a particular colour or shade does not match your expectations

If you receive a product which is not how you expected you can return the item under the Sale of Goods Act.  For more detail see the returns policy above.

Third Party Websites

We have provided links to websites which we feel may be of interest / use to our customers. We don't manage or own these third party sites and therefore we we are not responsible for the content. If however, you have a problem with the link or you feel the content is inappropriate please contact us and we will consider if it should be removed.